SmartIPX have a business focus on helping Communication Service Providers deliver an excellent customer experience by leveraging our shared services model.

Our world is often viewed from an alarm or ticket management perspective; however, in reality the familiarisation of key workers in the whole ecosystem is the key to delivering the results desired – often under intense pressure.

Building and maintaining a motivated team, focused on delivery, is not an easy challenge –

it requires a collaborative environment within which optimum results can be achieved.

Our business is designed to offer a balanced and effective combination of experience, skills and resources, within a specialised environment – providing you full confidence that your customer service commitments will be met.

Our world is often viewed from an alarm or ticket management perspective; however, in reality the familiarisation of key workers in the whole ecosystem is the key to delivering the results desired – often under intense pressure.

Building and maintaining a motivated team, focused on delivery, is not an easy challenge – it requires a collaborative environment within which optimum results can be achieved.

Our business is designed to offer a balanced and effective combination of experience, skills and resources, within a specialised environment – providing you full confidence that your customer service commitments will be met.

If you are a communication service provider anywhere in the world, then SmartIPX are your ideal outsourced operations partner, based in the heart of the UK Internet hub of London Docklands, with a global reach.

  • 24*365 Service Desk;
  • Fully white labelled;
  • L1 – Triage incl. customer/vendor;
  • L2 – Technical Analyst diagnostics;
  • L3 – Engineer based activity;
  • Call Handling (Peer2Peer NOC or B2B);
  • Ticket Management;
  • Routine Systems Administration;
  • Maintenance & Back Up;
  • Emergency Team Support.
All of our services are designed and executed in alignment with the goals of your company’s operational needs.

Our primary service offerings include:

  • 24 x 7 Network surveillance – Monitoring the integrity of the network;
  • Dark hours only – Monitoring the integrity of the network and/or service desk support for specific time periods;
  • Fault management – Call handling, raising trouble tickets, triage activity and resolving issues with correspondents;
  • Escalation management – Managing vendor SLA’s and raising (when required) 3rd parties for call out and hardware replacement;
  • Performance management – Measurement of performance data from voice and data networks;
  • Fraud management – Measurement of unexpected vs normal usage patterns with an alerts procedure;
  • Traffic management – Ensuring quality of service and connectivity ratios are maintained on all traffic routes;
  • Planned outage management – Operation of network downtime and element augmentations / upgrades;
  • Transition management – Network migrations/ legacy network to next generation transfers.

We also offer legacy systems support and other bespoke monitoring services; simply contact us for more details.

The work that we carry out is vital across the whole business, impacting on:

mugs

  • Customer satisfaction levels;
  • Operational efficiencies;
  • Opex and capex budget management processes.

We recognise that no two companies (or their surveillance requirements) are alike, and to this end, our NOCOPS team strive to deliver flexible and cost-effective outsourced services that naturally evolve with the individual needs of each customer. We work extensively with multiple network diagnostic tools and performance monitoring systems to enhance network diagnostics & systems management capability. Often working with existing customer operation support systems (OSS), the NOCOPS team are there to add value through feedback, design and development.

Our outsourced operational support operations are available 24 hours a day, 365 days a year.

As the trusted operations partner for a wide range of communication service providers world-wide, we blend people, expertise and systems to enhance our client’s network operational capabilities.

We are experts in remotely helping to operate and maintain our customers’ infrastructure and network, fine-tuned around their exact requirements.

Learn more about the SmartIPX Managed Voice Infrastructure

Network Surveillance

We provide a full 24/7 alarm monitoring and surveillance capability to monitor any network device.

Triage Management

Triage works through incoming alerts to assess and deal with them in the most expeditious manner.

Combating Fraud

Our skills and expertise, help you reduce your exposure and minimise your losses from fraudulent activity.